This short course programme focuses on developing the essential skills required to deliver excellent customer service across various industries. It equips learners with the knowledge and practical techniques needed to interact effectively with customers and create positive service experiences. Learners will explore key topics such as communication skills, customer engagement, handling complaints, and maintaining professionalism in the workplace. The programme emphasises understanding customer needs, building relationships, and representing an organisation positively. Through practical scenarios and real-world examples, learners will develop confidence in dealing with customers in a professional and efficient manner. This course is ideal for individuals seeking to enter customer-facing roles or improve their service delivery skills.
Graduates of the Customer Service programme will be equipped to provide professional and effective customer support in a variety of work environments.
PROGRAMME COST R5,000
DURATION 2 Weeks
ANNUAL INTAKE Dates will be confirmed after enrolment 1st Intake: January / February2nd Intake: June / July
INDUSTRY RELEVANCE
Courses designed with industry needs in mind
EXPERIENCED TRAINERS
Learn from qualified professionals with real-world experience
PRACTICAL FOCUS
Hands-on training that builds confidence and competence
RECOGNISED OUTCOMES
Aligned with QCTO and industry standards
FLEXIBLE LEARNING
Short, focused and designed to fit your schedule
Gain the skills. Get qualified. Build a career that powers the nation.
